1) All estimates/quotes are based on our understanding of your requirements and the given timeframe. Any modifications to the project scope, including minor upgrades, may result in additional costs as necessary. We kindly request a call or to ensure clear communication and understanding of your project’s needs.
2) The costs of purchasing third-party components (e.g., SSL, Payment gateway, Google Adwords, Facebook Ads, Plug-in licenses, etc.) are not included in our quotes.
3) Upon accepting a quote/proposal, you acknowledge and agree to the terms and conditions of Web Honkers. Acceptance can be verbal, through email, or by making an initial payment or signing a project quote.
4) Clients must provide us with precise guidelines and specific details related to the project. In the absence of such details, we will proceed based on our understanding and quote accordingly. If any changes or errors arise due to unclear requirements, additional costs may be incurred. Therefore, it is essential to provide comprehensive information for an accurate quotation.
5) Any complexity related to specific tasks must be communicated in advance and included in the proposal for proper costing. We uphold integrity in our work and rely on our clients to disclose all relevant aspects at the project’s outset. Any discrepancies resulting from vague requirements will not be the responsibility of Web Honkers.
6) Web Honkers will make every effort to complete the project/changes within the agreed-upon timeframe. Reasonable delays may be acceptable if any functionalities are modified or revised.
7) Any delays caused by the client may postpone the project and proposed timelines, potentially resulting in additional costs. Please remember that any project stalling for more than two months will cause $99/week in admin costs. Putting a project on hold requires prior notice; otherwise, it will not be catered to by the team.
8) The discovery of bugs (programming mistakes) during or immediately after development does not incur extra charges.
9) Any new work requested on previously provided deliverables will be subject to additional costs. Changes to design concepts after approval will also attract extra charges for the client.
10) Clients are required to provide website/application content and details within the first week of the contract to avoid unnecessary delays. Delays beyond this point may extend the project timeline and may result in additional charges.
11) We test our website/application compatibility on PCs and Laptops with the latest upgraded browsers, including Internet Explorer, Google Chrome, Mozilla Firefox, and Safari. If testing is required on other browsers, kindly inform us in advance.
12) Responsive/multi-device compatible web pages are tested on iPhone and iPads. If testing is needed on other devices, please discuss it beforehand.
13) If the client’s website/application is not hosted on Web Honkers’ server, any additional working hours required due to server or network-related issues will not be covered in our quote/project and may be charged separately.
14) Depending on required functionalities, there may be third-party components involved, such as Third-Party Payment Gateways or SSL certificates. While Web Honkers makes every effort to assess the suitability of such components, any unexpected limitations are beyond our control.
15) Web Honkers assumes no responsibility or liability for any open-source products, such as WordPress, Open Source carts, Joomla, etc. It is the client’s responsibility to update all components and third-party software. Regular backups are recommended to prevent disruptions.
16) Clients must recognize that unforeseen circumstances may arise, potentially causing delays in the development process, especially concerning the integration of third-party APIs. While we strive to complete projects as agreed upon in the proposal, genuine delays within a reasonable timeframe will not result in penalties for Web Honkers when every effort is made to adhere to the project schedule.
17) Domain registration/renewal is not included unless specified otherwise. If required, a separate quote will be provided and must be approved by the client.
18) Web Honkers builds and tests websites/applications on our own servers. Access to our test servers and sites is not provided to clients or any third party. Upon full payment of all invoices and dues, the website/application can be transferred to a designated third-party server.
19) By entering into this agreement with Web Honkers and upon full payment of any outstanding dues/invoices, the Customer will be granted an irrevocable license to reproduce, publish, communicate, use, exploit, modify, or otherwise deal with 1) the graphics, 2) texts, and 3) images used in the published website and its associated form and functionality. This license excludes intellectual property rights related to the production of the website, including programming codes, database structures, scripts, structures, or functionalities.
20) All communications/correspondences are primarily conducted via phone, emails or Whatsapp. It is the client’s responsibility to keep us updated with their relevant contact details.
21) Projects should not be transferred to another agency without valid reasons. Projects that have been confirmed and contracted with Web Honkers should not be transferred to another agency without proper justification. Valid reasons may include unresolvable conflicts, change of business priorities, or any other significant factors impacting the project outcome. However, superficial reasons, such as personal preferences or other offers, are not considered valid. Transferring a project without valid justification may lead to legal action taken by Web Honkers against the client or partner agency involved in the transfer.
22) Both parties should maintain open communication channels with the aim of finding amicable resolutions to any problems that may arise during the project. Web Honkers is committed to providing exceptional services and believes that clear communication is fundamental to achieving this goal. Clients are strongly encouraged to raise any concerns they may have regarding the project or our services so that we can work together to find a mutually satisfactory solution.
23) We aim to complete every project within 60 days of confirmation and contracting. However, the timeline may vary based on project scope and client cooperation. If unforeseen circumstances cause delays in project completion, our team will inform the client promptly and discuss potential solutions.
24) If the client fails to respond within a reasonable timeframe, both parties may agree to close the project. Transparent communication is essential in such cases to determine the next steps. Clients are encouraged to reach out to Web Honkers if they face any issues related to the project to find possible solutions and move the project forward.
25) If another agency handles website migration, Web Honkers will not be liable for any data loss or unforeseen errors that may occur during the migration process. The responsibility for any issues that arise during or after the migration lies with the new agency, and Web Honkers will not provide support or assistance in this regard.